The bill mandates utility companies to establish and maintain a toll-free hotline for customers to report service outages. This hotline must be operational 24 hours a day, 7 days a week. The purpose is to ensure consumers have easy access to report service disruptions promptly, enhancing customer service and response times during emergencies.
2023-01-04: referred to corporations, authorities and commissions
2023-05-10: amend and recommit to corporations, authorities and commissions
2023-05-10: print number 47a
2023-05-16: reported referred to ways and means
2023-05-17: amend and recommit to ways and means
2023-05-17: print number 47b
2024-01-03: referred to ways and means
2024-03-25: amend by restoring to original print 47
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