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Pathward, N.A. Experiences Third-Party Data Breach Following Cyberattack on NCB Management Services, Inc.

Reporter: Jdsupra

 Pathward, N.A. Experiences Third-Party Data Breach Following Cyberattack on NCB Management Services, Inc.

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On May 19, 2023, NCB Management Services, Inc. (“NCB”) filed notice of a data breach on behalf of Pathward, N.A., with the Maine Attorney General. Based on the company’s official filing, the incident resulted in an unauthorized party gaining access to consumers’ names, Social Security numbers and financial account information.

After confirming that consumer data was leaked, NCB began sending out data breach notification letters on behalf of Pathward and other companies to all individuals who were impacted by the recent data security incident. If you received a data breach notification from Pathward or NCB Management Services, it is essential you understand what is at risk and what you can do about it.

However, the NCB data breach affected many other companies, so don’t be surprised if you receive a data breach letter, even if you’ve never heard of NCB Management Services or Pathward. To learn more about how to protect yourself from becoming a victim of fraud or identity theft and what your legal options are in the wake of the Pathward data breach, please see our recent piece on the topic here . What We Know So Far About the Pathward Breach News of the Pathward data breach is still fresh; however, what we know at this point comes from NCB’s filing with the Attorney General of Maine.

According to this source, NCB is a national accounts receivable management company that provides account services to companies, including Pathward. On February 4, 2023, NCB discovered that an unauthorized party had gained access to the company’s computer system a few days earlier, on February 1, 2023.

In response, NCB launched an investigation into the incident to determine which consumers were impacted and what information may have been compromised. The NCB investigation confirmed that an unauthorized party were able to access certain files on the company’s computer system that contained confidential consumer information. Upon discovering that sensitive consumer data was made available to an unauthorized party, NCB Management Services began to review the affected files to determine what information was compromised and which consumers were impacted.

The company learned that some of the compromised data related to customers of Pathward and other companies that rely on services provided by NCB Management Services. While the breached information varies depending on the individual, it may include your first and last name, Social Security number, address, phone number, email address, date of birth, employment position, pay amount, driver's license number, account number, credit card number, routing number, account balance, and account status. On March 24, 2023, NCB Management Services sent out data breach letters to all individuals whose information was compromised as a result of the recent data security incident.

These letters were addressed to Pathward customers, as well as customers of other companies whose information was leaked in the NCB breach. More Information About Pathward, N.A. and NCB Management Services, Inc. Pathward, N.A. is a Banking as a Service and Commercial Finance business located in Sioux Falls, South Dakota.

The company is a subsidiary of Pathward Financial, a large financial holding company that generates approximately $900 million in revenue each year. Founded in 1994, NCB Management Services, Inc. is a business services company based in Trevose, Pennsylvania. NCB Management Services provides corporate clients with Accounts Receivable Management and Call Center Management solutions designed to decrease the company’s clients’ outstanding accounts receivable.

NCB also purchases some debt directly from other companies. NCB Management Services employs more than 375 people and generates approximately $50 million in annual revenue.

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